Clients & Staff:

Who We Are and Who We Serve

The five members of Hearth's Outreach Team serve approximately 250 clients, guiding and supporting them through the housing process. Ask any Hearth Outreach Case Manager wha they do for a living, and they will answer, "I help homeless elders find permanent housing." It seems simple on the surface: Outreach reaches out to elders in need. However that word "need" can mask a multitude of hardships, just as the phrase "reaching out" does not even begin to convey the length, depth, and breadth to which case managers will go to reach Boston's neediest seniors.

In this section, Hearth Case Workers share their experiences working with Boston's homeless elderly.

"A Day in the Life" by Kate Waters

"Building Relationships, Rebuilding Lives" by Megan Burgess

"Mr. Phelps's Story" by Stephanie Macgill